BABU WORLD

Privacy, Shipping, Return & Refund Policy

Privacy Policy

Welcome to Babu World (https://babu-world.com/). We are committed to protecting the privacy of our “Explorers.” This policy describes how we collect, use, and safeguard your personal data in accordance with Egyptian law.

1. Legal Basis for Data Collection

In accordance with Article 2 of Law No. 151/2020, Babu World processes your data based on:

• Your Explicit Consent: When you sign up, subscribe to our newsletter, or complete a purchase.
• Performance of Contract: To deliver your orders to your doorstep.
• Legitimate Interest: To improve our services and ensure the security of our website.

2. What Information Do We Collect?

To provide you with the best experience, we collect:

• Personal Identity: Full name and contact information.
• Shipping Details: Delivery address and phone number for courier coordination.
• Technical Data: IP address, browser type, and cookies to personalize your journey on our site.
• Payment Information: Handled through secure, CBE-authorized third-party payment gateways. We do not store full credit card numbers on our servers.

3. Your Rights as a Data Subject (Egyptian PDPL)

As a user in Egypt, you have the following guaranteed rights:

• Right to Access & Rectification: You can request to see or correct your data at any time.
• Right to Erasure (The Right to be Forgotten): You may request that we delete your personal data once the transaction or legal requirement for holding it has ended.
• Right to Withdraw Consent: You can opt-out of marketing communications instantly.
• Right to Object: You have the right to object to any data processing that does not align with your initial consent.

To exercise these rights, please contact our Data Protection Officer at support@babu-world.com. We are committed to responding within 6 working days.

4. Data Security & Breach Notification

We use advanced technical measures to protect your data from unauthorized access.

• Reporting: If a data breach occurs, we are legally bound to notify the Egyptian Personal Data Protection Centre (PDPC) within 72 hours.
• User Notification: We will notify you directly within 3 business days if the breach poses a risk to your privacy.

5. Cross-Border Data Transfers

In alignment with Article 14 of the PDPL, your data may be stored on secure international servers only if the destination country provides an equivalent level of data protection and we have obtained the necessary licensing from the Egyptian authorities.

6. Electronic Marketing & SMS

We respect your inbox. Any marketing SMS or email sent by Babu World will:

• Clearly identify Babu World as the sender.
• Provide a clear and free “Unsubscribe” or “Opt-out” link.
• Only be sent to users who have opted-in during registration or checkout.

7. Protection of Minors

Given the nature of Babu World, we are extra cautious. In accordance with Egyptian law, users under 18 must have the explicit consent of a parent or legal guardian to share personal data or make purchases.

8. Contact Us

For any privacy concerns or to update your information:

Regulatory Authority: You may also reach out to the Egyptian Personal Data Protection Centre (PDPC) if you feel your rights have not been upheld.

Website: https://babu-world.com/

Email: support@babu-world.com

Shipping Policy

Shipping Area:
We currently ship within Egypt only.

Order Processing:
Orders placed before 2:00 PM are typically dispatched the same business day. Orders placed after this time will be processed on the next business day.

Estimated Delivery Time:
Delivery typically takes 1–5 business days depending on the destination and courier service.

Shipping Fees:
Shipping fees are calculated at checkout. Promotional free shipping may apply on selected orders.

Delivery Delays:
While we strive to deliver orders on time, delays may occur due to courier operations, holidays, weather conditions, or other circumstances beyond our control

Returns & Refunds

Because Babu books are printed intellectual property products, we maintain a strict quality-based return policy to protect product integrity and ensure fairness to all customers.

Eligible Returns:

Returns may be accepted within 7 days of delivery only if:

• The item arrived damaged during shipping
• The product has a manufacturing defect
• The wrong item was delivered

Customers must contact us within 48 hours of receiving the order and provide clear photos showing the issue.

Non-Returnable Items:

To protect the integrity of our products and intellectual property, we do not accept returns or refunds for:

• Books that have been opened, read, or used
• Items with marks, folds, writing, or damage after delivery
• Purchases returned due to change of mind

Books are considered final sale once opened or used.

Refund Process:

If a return request is approved:

• The item must be returned in unused and original condition
• Returned products will be inspected upon receipt
• Refunds will be processed within 5–7 business days

Refunds will be issued through the original payment method or store credit.

Shipping fees are non-refundable unless the error was from our side.

Important Notice:

All orders are carefully inspected before dispatch to ensure they meet our quality standards.

Return requests must include clear photos or video evidence of the issue.

Due to the nature of printed materials, books cannot be returned once opened or used.

We reserve the right to decline return requests in cases of suspected misuse, repeated claims, or violation of the above policy.